Shipping & Return Policy

Orders are processed and packaged 7 - 12 business days of the order date.

***(not including weekend and holidays)***
We get out our orders ASAP, but shipping time depends on the current demand. In some cases, orders may take up to 10 business days to be sent out.

 Canada and US Shipping

​All shipments within Canada and the US are tracked, and shipped with Canada Post and USPS. Shipment usually arrives within 7-12 business days.

International Shipping

Tracked shipping is available to 40 countries around the world! Please bear in mind, that you may be charged for local import duties and customs charges on the arrival of the goods in your country.

 

RETURN POLICY 

We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is blemished during transport, please reach out to us at  info@girlandcreativity.com  with details of the product and we will work out the best solution for you
Please check the size chart if you are unsure on sizing. We recommend sizing up if you are in between sizes for an oversized look! SIZE CHART HERE
We DO NOT accept returns or exchanges for sizing, so size up if unsure with the fit or fabric, or email us for personal assistance on picking a size!  We do not offer exchanges on items that have been worn, damaged, been exposed to pet dander/hair, or washed.
Girl and Creativity is not responsible for any lost or misplaced items.
   

Please make sure to send your shipment with a tracking number. If your return package does not have tracking and never makes it back to us we will not be able to process your refund. Once you return/exchanges an item from your order your whole order is considered final sale and no further returns or exchanges from that order may be accepted.

All sale items are final sale. No returns will be accepted.

Does my order come with tracking?

Once your order has been dispatched, you will receive an email or an SMS notifications with details of your order and tracking informationif you purchased tracked shipping. Please kindly check your spam or promotoins folder if you do not see it in your primary inbox. You can track your shipment by clicking on the link provided in the email.

Can I refund or exchange? 

We will not be accepting any returns or exchanges. Please check the size chart if you are unsure on sizing. I recommend sizing up if you are in between sizes for an oversized look! Once we delivered the package, we are no longer responsible for the parcel. We recommend purchasing shipping with tracking to keep an eye on the progress of your package. If you did not receive your parcel, please contact your local post office and file a lost package claim. All sales are final. We do not offer returns or exchanges.Check it out,  RETURN POLICY HERE 

Is this the right price for shipping?

The shipping price given to you at checkout is correct for your package type and area. It covers your label, your tracking, and shipping materials.

How I know if clothes fit me?

All items run true to size unless stated otherwise! SIZE CHART HERE. We do not offer returns or exchanges, please email us for personal sizing assistance if unsure!

Where is my order?

We get out our orders ASAP, but shipping time depends on the current demand. In some cases, orders may take up to 12 business days to be sent out. 

(Orders are shipped up to 12 business days for regular orders and APPROX 4-6 weeks for pre orders) 

After that you can check tracking on your email / phone confirmation. If you have any shipping inquiries you must contact USPS or so they can best serve you. 

We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery.  If packages are declined or returned back to us, you will be refunded your order value MINUS the international shipping cost.

***Business days refer to M-F and exclude national holidays.***

Check it out, SHIPPING POLICY HERE

Are the stickers waterproof?

All stickers are 100%

  • water,
  • sun
  • scratch proof
  • carwash safe
  • dishwasher safe

Just be conscious not to scrub when washing any water bottles!

How do I care for my clothes?

  • Turn inside out
  • Machine Wash Cold
  • Hang or Tumble Dry

(All adult and kid)

Do you accept wholesale orders?

We are open to wholesale orders. Please reach out to us via email at info@girlandcreativity.com. We typically respond within 12 hours.

Shipping Issue

Due to challenges with COVID-19 and a high volume of deliveries during this time, orders may take longer than usual to arrive.

****Please note that shipping carriers are experiencing significant delays. We're also hearing that carriers are not updating tracking status as frequently as they normally do, due to under staffing and COVID-19*****

*Items returned to sender because of a customer address error will be recharged the shipping rate*

Please double check your cart and shipping information when ordering. We are unable to modify or cancel orders once placed!

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@girlandcreativity.com